trf88 Privacy Policy
trf88 takes the protection of your personal data seriously. This policy explains how we collect, use, store and protect your information as a user of our platform.
Our Commitment to Your Privacy
Six core principles that guide how trf88 handles your personal data
Data Security
All personal data is stored using high-grade encryption. We apply the latest security protocols to ensure your account information remains protected from unauthorised access.
Guaranteed Confidentiality
Your personal information will not be sold, rented or shared with third parties for marketing purposes without your consent. We respect the privacy of every trf88 user.
User Control
You have the right to access, correct and request deletion of your personal data at any time. Contact our support team to submit any data-related request.
Limited Collection
trf88 only collects data that is genuinely necessary to provide you with online betting services. No excess data is collected without a clear and valid reason.
Full Transparency
We clearly inform you about the types of data collected, the purposes for which it is used, and how long it is retained. This policy is updated regularly to always reflect our current practices.
Licensing Compliance
As a platform operating under international licensing, trf88 complies with data protection requirements set by regulatory bodies. This compliance ensures responsible data handling standards.
1. Introduction
trf88 ("we", "our platform") respects the privacy of every individual who uses our website and services. This Privacy Policy is drawn up to explain in detail how we collect, process, store and protect the personal information of users who register and use the trf88 platform in Malaysia.
This Privacy Policy covers all interactions between you and trf88, including account registration, betting activity, financial transactions, communications with our customer support team, and general use of this website. By using the trf88 platform, you agree to the terms set out in this Privacy Policy.
We recognise that user trust is the foundation of our service. We are therefore committed to managing your personal data in a responsible, transparent and secure manner. If you have any questions about this policy, our customer service team is available to assist via 24/7 live chat or email.
2. Personal Information Collected
trf88 collects personal information from various sources when you interact with our platform. The types of information collected depend on the nature of the interaction and the requirements of the service requested.
Information you provide directly:
- Full name as per your identification card (MyKad) or passport
- Date of birth for age verification purposes (this platform is for users aged 21 and above only)
- Active mobile phone number and email address
- trf88 account username and password
- Financial information including e-wallet details, bank account or crypto wallet for deposit and withdrawal purposes
- Any identity verification documents submitted during the KYC (Know Your Customer) process
Information collected automatically:
- IP address and device information used to access the platform
- Web browser type and operating system
- Betting activity data including game type, bet amounts and time of activity
- Financial transaction logs including deposits, withdrawals and bonuses
- Cookie data and similar tracking technologies to improve the user experience
3. Purposes for Using Personal Information
Personal information collected is used solely for legitimate purposes related to the operation of the trf88 platform:
| Purpose of Use | Related Data Types | Processing Basis |
|---|---|---|
| Account registration and management | Name, email, phone, password | Contract performance |
| Identity verification and KYC | MyKad, date of birth, supporting documents | Legal requirement |
| Processing deposits and withdrawals | Financial details, transaction logs | Contract performance |
| Fraud prevention and security | IP, device, activity records | Legitimate interest |
| Customer service and support | Email, chat logs, account information | Contract performance |
| Platform improvement and analytics | Usage data, cookies, device logs | Legitimate interest |
| Promotional communications (with consent) | Email, mobile phone | User consent |
4. Sharing and Disclosure of Information
trf88 does not sell, rent or trade users' personal information to any third party for marketing or commercial purposes. However, there are certain circumstances in which we may share your information with trusted parties:
- Payment service providers: The necessary information will be shared with e-wallet providers such as Touch 'n Go eWallet, DuitNow providers, banks supporting FPX, and crypto exchange platforms to process your USDT, BTC and ETH transactions.
- Technical service providers: Companies that provide technical infrastructure, cloud computing and support services to trf88, who are bound by strict confidentiality agreements.
- Regulatory bodies: Where required by the international licensing body that regulates trf88's operations, or where ordered by a court or competent authority.
- Financial crime prevention: In cases of suspected fraud, money laundering or other criminal activity, information may be shared with the relevant authorities in accordance with applicable legal requirements.
5. Security of Personal Information
trf88 implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, misuse, loss or accidental destruction.
On the technical side, we use 256-bit SSL encryption for all communications between your web browser and trf88's servers. Stored data is also protected with additional layers of encryption, and access to the user database is restricted to authorised staff only, with varying levels of permission.
On the organisational side, all trf88 staff who handle personal data are required to comply with strict internal confidentiality policies. Our team receives ongoing training on data protection best practices and the importance of maintaining user trust.
While we take all reasonable precautions, no security system is entirely foolproof. You also play an important role in protecting your trf88 account by using a strong password, not sharing your login information with anyone, and contacting our support team promptly if you suspect any suspicious activity on your account.
Your Rights as a trf88 User
We recognise and respect your rights regarding the personal data we hold
Right of Access
You have the right to request a copy of the personal data we hold about you at any time through our customer service channels.
Right of Rectification
If any of your personal information is inaccurate or out of date, you have the right to request prompt correction through your account settings or customer support.
Right of Erasure
Subject to legal and operational requirements, you may request deletion of your personal data. This request will be processed in accordance with the applicable licensing guidelines.
Right to Object
You have the right to object to the processing of your data for certain purposes, including marketing communications, by contacting the trf88 support team directly.
6. Cookies and Tracking Technologies
trf88 uses cookies and similar technologies to improve user experience, analyse website usage and ensure the security of your login session. Cookies are small text files stored on your device when you browse our website.
Types of cookies we use:
- Essential Cookies: Required for basic website functions, including login session management, account security and transaction integrity. These cookies cannot be disabled without affecting core platform functions.
- Performance Cookies: Help us understand how users interact with the platform, which pages are visited most often, and any technical issues that need to be resolved.
- Preference Cookies: Store user settings such as interface language and display preferences to provide a more personalised experience.
You can manage cookie settings through your web browser. However, disabling certain cookies may affect the functionality and security of the trf88 platform. We recommend keeping essential cookies enabled while using our services.
7. Data Storage and Retention Period
trf88 retains users' personal data for as long as your account is active and for the period required by legal, licensing and legitimate business operational requirements. Financial data and transaction records are kept in accordance with the minimum requirements set by international licensing regulatory bodies for audit and legal compliance purposes.
When an account is closed at the user's request or for other valid reasons, personal data that is no longer required for legal purposes will be deleted or anonymised within a reasonable period. Data that is still required for licensing compliance, fraud prevention or dispute resolution purposes will continue to be retained as needed.
Fully anonymised analytical data may be retained for a longer period for platform improvement purposes, and such data cannot be re-linked to any specific individual.
8. Protection of Underage Users
The trf88 platform is exclusively for individuals aged 21 and above. We do not knowingly collect or process personal data of anyone under the age of 21. Our account registration process is designed to verify users' age, and identity verification documents may be requested to confirm that users meet the minimum age requirement.
If we find that personal data of a person under the age of 21 has been collected without our knowledge, we will take immediate steps to delete that data and close the relevant account. If you become aware that someone under the age of 21 is using our platform, please notify our support team immediately.
9. Changes to This Privacy Policy
trf88 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements or relevant technological developments. Any material changes will be communicated to registered users via a notification on the website or by email before those changes take effect.
We encourage you to review this Privacy Policy periodically so that you remain informed about how we protect your information. The date of the most recent update will always be displayed at the top of this page. Continued use of the trf88 platform after any changes to this Privacy Policy will be considered acceptance of the updated terms.
10. Contact Us Regarding Privacy
If you have any questions, concerns or complaints regarding this Privacy Policy or the way trf88 handles your personal data, our team is ready to assist. We are committed to responding to every privacy-related enquiry within a reasonable period.
You can contact the trf88 customer service team through the following channels:
- Live Chat 24/7: Available directly on the trf88 website in Malay and English, at all times without interruption
- Email: [email protected] — for written enquiries that require documentation or record reference
Last Updated: January 2026. This Privacy Policy was drafted in the Malay language and is the official document governing the relationship between trf88 and users of our platform. Should there be any conflict between another language version (if any) and this Malay language version, the Malay language version shall prevail.
Privacy Frequently Asked Questions
Answers to questions commonly asked by trf88 users regarding data protection
Join the trf88 Community with Confidence
Your privacy and security are our priority. With strong data protection and 24/7 customer support, you can enjoy your online betting experience with peace of mind.